Answers

Help & frequently asked questions

Ordering, payment, assignment, revisions and each service. Signed in? Use Support in your account to reach the Marlowe team directly.

General

Do I choose my own specialist?

No — and that is the point. You order from Marlowe, and our team assigns the specialist best suited to your book by service, genre, availability and track record. You can message them directly once they are assigned, and Marlowe stays responsible for the result.

How do I pay?

Online through Flutterwave, by card. Your order begins only after our server has confirmed the payment with Flutterwave directly. Marlowe never sees or stores your card details.

What happens if I am not happy with the work?

Request a revision from your order page and explain what should change. Every package includes revision rounds. If something has gone wrong beyond a revision, use Report a problem on your order, or Support in your account, and a Marlowe admin will step in.

Is my manuscript safe?

Your files are stored privately and are never publicly accessible. Only your assigned specialist and the Marlowe team can open them, and every download is checked against your order.

What if nobody responds to a delivery?

Once work is delivered you have a review window to approve it or request changes. If we hear nothing within that window, the order completes automatically so your specialist can be paid for finished work.

Can I get a quote for something not listed?

Yes. Use the contact form to describe your project and we will send you a custom quote.

Do you publish to platforms other than Amazon?

No. We specialise in Amazon KDP, for Kindle and paperback, and would rather do one platform properly.

Book Writing

Who owns the book?

You do. Full copyright transfers to you on completion and the writer is never credited unless you choose to credit them.

Can I see the writing before it is finished?

Yes. Every package is delivered in stages and you can request revisions at each one.

Ghostwriting

Is ghostwriting confidential?

Completely. You are the sole author and Marlowe never lists your project anywhere without written permission.

Will the book sound like me?

That is the point of the interviews. Voice is what clients notice most, so it is where your ghostwriter spends the most effort.

Beta Reading

Is a beta reader the same as an editor?

No. A beta reader reports how the book reads; an editor changes the text. Most authors beta read first, then edit.

Developmental Editing

Will the editor rewrite my book?

No. Developmental editing tells you what to change and why. The rewriting stays yours, so the book stays yours.

Copy Editing

What is the difference between copy editing and proofreading?

Copy editing repairs sentences; proofreading catches the errors that survive into the final version. Most books need both, in that order.

Proofreading

Can you proofread a formatted PDF?

Yes. Mention it in your instructions and your proofreader will annotate the PDF instead of editing a Word file.

Book Formatting

Should I format before or after editing?

After. Editing changes the text, and every change after formatting risks reflowing pages.

Book Cover Design

Do I own the cover?

Yes. You receive full rights to the final artwork, and any stock imagery is properly licensed for commercial use.

Amazon KDP Publishing

Do you publish on platforms other than Amazon?

No. We specialise in Amazon KDP, for Kindle and paperback, and would rather do one platform properly.

Who receives the royalties?

You do. The book is published in your own KDP account and Marlowe never touches your royalties.

Book Marketing

Is ad spend included?

No. Ad spend is paid directly to Amazon from your own account, so you always control the budget.

Not a standard job?

Need something custom?

Every book is different. Tell us what you need — length, genre, deadline, anything unusual — and we will reply with an honest assessment and a price. No pressure, no obligation, and nothing is charged for asking.