Refund Policy

This page summarises how cancellations and refunds work. It sits alongside our Terms & Conditions, which apply if the two ever differ.

Before you pay

You may cancel an unpaid order at any time. Nothing is charged.

After you pay

• Work not yet started is refunded.
• Work in progress is charged for the part completed, and the remainder is refunded.
• Work already delivered and accepted is not refundable.

To cancel a paid order, use Request Support on the order page, or open a support ticket from our contact page.

If something goes wrong

Request a revision from your order page first; every package includes revision rounds. If the work still falls short of what was agreed, the Marlowe team will put it right or refund the part that was not delivered.

How refunds are paid

Refunds go back the way you paid. If you paid by card, the refund goes to that card through Flutterwave. If you chose to pay in naira, you are refunded in naira at the same exchange rate you were charged, so the naira amount matches the dollar amount refunded. If you paid by bank transfer, we send the refund by bank transfer to the account the payment came from, or to another account in your own name that you confirm to us. Your bank may take several working days to show a refund, and any currency conversion on its side is at your bank’s rate.

Projects we cannot continue

If a project turns out to be outside what we can do well, or the working relationship is not viable, you pay only for work completed and you receive whatever has been done so far.