Terms & Conditions

These terms cover how Marlowe works with authors: what we agree to do, what you keep, and what happens if something goes wrong. They apply to every order you place on this website and to any custom quote you accept from us.

Getting in touch is not a commitment

Sending an enquiry, describing your book, or sharing a sample costs you nothing and commits you to nothing. We will read it, tell you honestly what we think your book needs, and quote for it if we can help. You are free to walk away at any point before you accept a quote, and no explanation is required.

How work is agreed

You order a service and package from Marlowe. The order page shows the scope, the price, the delivery time and the revisions included before you pay. Your contract is with Marlowe, not with an individual freelancer: we assign a vetted specialist to your project, manage the work, and remain responsible for it.

An order is confirmed only once your payment has been verified. Projects outside our packages are quoted individually; where a written quote and these terms disagree, the quote wins.

Your book stays yours

You keep full copyright and every publishing right in your work. Nothing we do gives Marlowe any claim over your book, your characters, your ideas, or your earnings from them.

Materials we create for you — cover artwork, formatted interior files, and similar — become yours once the work is paid for in full. We keep no right to resell or reuse them.

Confidentiality

Your manuscript is treated as confidential. It is shared only with the specialists working on your project, and it is never sold, published, shown to anyone else, or used to train anything.

Nothing about your book appears in our portfolio, our reviews, or our marketing without your written permission — and you may withdraw that permission later, in which case we take it down.

What you provide

You confirm that the work you send us is yours to send: that you wrote it or hold the rights to it, and that it does not infringe anyone else’s copyright. We rely on that, and we cannot check it for you.

Delivery times are counted in calendar days from the moment a specialist is assigned, and assume we have everything we need from you. If we are waiting on files or answers, the clock pauses — and we will tell you it has, rather than letting a deadline pass quietly.

Revisions and changes of direction

The revisions included are stated on your package, and they exist to get the agreed work right. Work substantially outside the agreed scope — a rewritten manuscript after a line edit has begun, a fresh cover concept after one was approved — is new work, quoted separately. We will always say so before doing any of it, never afterwards.

Prices and payment

Prices are in US dollars. Before you pay, the checkout shows the package price, any discount, any service fee, and the total you will be charged. Payment is taken in full when you order, through our payment provider Flutterwave. We never see or store your card or bank details.

If your card is in another currency, your bank or Flutterwave may convert the dollar amount at their own exchange rate and may add their own charges. Those are between you and your bank; the amount Marlowereceives and records is the dollar total shown at checkout.

An unpaid order is held for 7 days and then cancelled automatically. Your specialist is paid by Marlowe only after you approve the delivered work (or the review window passes without a response).

Quotes

For work outside our packages you can request a quote from your account. The quote conversation is with the Marlowe team. A price offer we send in that conversation states the price, delivery time and revisions; it becomes an order, on these terms, only when you accept it and your payment is verified. An offer can be accepted until the date shown on it, and discount codes don’t apply to custom quotes.

Working with the same specialist again

When an order is finished you can ask to work with the same specialist again. If we agree, we open a private inbox where only you and that specialist write to each other; the Marlowe team can read it and may add a note for one of you. Any new work is priced by us in that inbox and paid through the site, on these terms. When the work is done, either of you can say so and we close the inbox; after that no new messages can be sent. We may decline a request, or close or remove an inbox, at any time.

All contact and payment stays on Marlowe. Messages that contain an email address, a phone number, a chat app contact or payment details are not delivered, and messages are checked automatically for attempts to move work or payment elsewhere. Arranging work or payment outside Marlowe with someone you met through us is not allowed and may lead us to close your account.

Discount codes

One code can be used per order. Codes may be limited to certain services, a minimum order value, a number of uses per customer, or a total number of uses — in which case they are first come, first served, and a code counts as used only when a payment goes through. A code is checked again when you pay: if it has expired or run out in the meantime, the discount is removed and you are shown the new total before paying. Codes have no cash value and cannot be exchanged or combined.

Reviewing a delivery

When work is delivered you can approve it or request a revision with a reason. If you do not respond within the review window shown on your order, the order completes automatically. Keep all communication about an order on Marlowe — it is how we can help if anything goes wrong.

Cancelling

You may cancel an unpaid order at any time. For a paid order, use Request Support on the order page. What happens next depends on how far the work has got: work not yet started is refunded, work in progress is charged for the part completed, and work already delivered and accepted is not refundable.

Refunds go back to the card you paid with, through Flutterwave, for the dollar amount refunded. Your bank may take several working days to show it, and any currency conversion on the way back is at your bank’s rate.

We may also decline or stop a project — if it turns out to be outside what we can do well, or if the working relationship is not viable. In that case you pay only for work completed, and you receive whatever has been done so far.

If something goes wrong

Tell us — message your specialist, use Support in your account, or use Report a problem on your order to reach the Marlowe team directly. Most problems are a misunderstanding about scope and are fixed by a conversation and a revision. Where we have genuinely got something wrong, we will put it right or refund the part that was not delivered.

Our liability for any project is limited to the amount you paid us for it. We are not liable for lost sales, lost royalties, missed launch dates, or other indirect losses. Nothing here limits liability that cannot be limited by law.

What we do not promise

We do not guarantee sales, rankings, reviews, awards, or acceptance by any retailer, agent or publisher. Nobody can, and anyone who says otherwise is guessing with your money.

Amazon KDP

Marlowe is an independent agency and is not affiliated with, endorsed by, or partnered with Amazon or Kindle Direct Publishing. Publishing is performed on your own Amazon KDP account, and Amazon pays royalties directly to you. Amazon’s review times, category decisions and account actions are outside our control.

Changes to these terms

We may update this page as the agency changes. The terms that apply to your project are the ones in force when you placed your order (or accepted your quote) — changes here do not alter an agreement already made.

Governing law

Marlowe Agency operates from Nigeria, and these terms are governed by Nigerian law. If you are a consumer elsewhere, this does not remove rights you have under the law of the country you live in. If we disagree about an order, please raise it through Support first; we will try to settle it with you directly before either of us goes further.

Contact

Questions about these terms, or anything else: agencymarlowe@gmail.com, or WhatsApp +1 (501) 477-0429.

Last updated 30 September 2026. These terms describe how we actually work and are written to be understood, but they have not been reviewed by a solicitor. If a clause matters to you, ask us about it.